SHIPPING & 

RETURNS

Shipment of products

We do our best to ensure that our products are brought to you safely and quickly. All our products are shipped from Poland.

SOLLISTI KNITWEAR CLOTHING IS HANDMADE TO ORDER, AND DEPENDING ON THE ITEM IT CAN TAKE UP TO 30 WORKING DAYS TO KNIT. YOU WILL FIND INFORMATION ABOUT EACH ITEM’S PREPARATION TIME ON ITS RESPECTIVE PRODUCT PAGE.

WE ARE HAPPY TO PROVIDE PROGRESS UPDATES ALONG THE WAY.

 

ONCE PURCHASED, YOU WILL RECEIVE THE CONFIRMATION AND THE ESTIMATED DISPATCH DATE.

 

EU Shipment 

The shipment of products within the EEA (European Economic Area) is carried out by Fedex. 

UK Shipment 

The shipment of products to the United Kingdom is carried out by Fedex. 

 

Returns

How to return your product: 

1. Withdrawal must be made by a clear statement of intent (e.g. letter sent by post or e-mail). You can use the withdrawal form template, which can be found here.

 

2. Make sure that your knitwear is in the same condition as when you received it.

 

3. Re-pack the product safely as you received it (we recommend using the same cardboard shipping box to minimise waste),

 

4. In your SOLLISTI packaging you will find a printed return label, which you have to stick to the outside of the cardboard shipping box. Ensure that the label and QR code are visible, and drop off the package at your local courier service.

 

Return address:

PND Futura Sp. Jawna P. i D. Napierala

Danuta Napierala

Powstancow Slaskich 125/204

53-332, Wroclaw

Poland

If you have any questions about shipping and returns please contact us at info@sollisti.com