SHIPPING & 

RETURNS

Shipment of products

We do our best to ensure that our products are brought to you safely and quickly. All our products are shipped from the United Kingdom with Royal Mail. Currently, we only ship to addresses within the EEA (European Economic Area).

 

The shipment of products within the United Kingdom is carried out by:

Royal Mail Special Delivery

Royal Mail Tracked

 

The shipment of products outside the United Kingdom, but within the EEA (European Economic Area) is carried out by:

Royal Mail International Tracked & Signed

The international shipment of products is carried out by:

Royal Mail International Tracked & Signed

Our shipment fee is calculated based on the price and value of the package.

SOLLISTI KNITWEAR CLOTHING IS HANDMADE TO ORDER, AND DEPENDING ON THE ITEM IT CAN TAKE UP TO 30 WORKING DAYS TO KNIT. YOU WILL FIND INFORMATION ABOUT EACH ITEM’S PREPARATION TIME ON ITS RESPECTIVE PRODUCT PAGE.

 

WE ARE HAPPY TO PROVIDE PROGRESS UPDATES ALONG THE WAY.

 

ONCE PURCHASED, YOU WILL RECEIVE THE CONFIRMATION AND THE ESTIMATED DISPATCH DATE.

 

How to return your product: 

1. Withdrawal must be made by a clear statement of intent (e.g. letter sent by post or e-mail). You can use the withdrawal form template, which can be found here.

 

2. Make sure that your knitwear is in the same condition as when you received it.

 

3. Re-pack the product safely as you received it (we recommend using the same cardboard shipping box to minimise waste),

 

4. In your SOLLISTI packaging you will find a printed return label, which you have to stick to the outside of the cardboard shipping box. Ensure that the label and QR code are visible, and drop off the package at your local courier service.

 

Return address:

SOLLISTI LIMITED
PO Box 77171
LONDON
W6 6LS

United Kingdom

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SOLLISTI LIMITED  Company Number: 12591479 Chocolate Factory 2, 4 Coburg Rd, Hornsey London N22 6UJ, UK  +4473 8858 29 16 | info@sollisti.com